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Air France has wide safety deficiencies. Does the airline you fly value safety?
If you read the Wall Street Journal article, “Air France Panel Cites Wide Safety Deficiencies,” you probably won’t rush to fly on an Air France plane. As the article states: An independent study of Air...
View ArticleOrganizational alignment and Southwest Airlines
Organizational alignment is a beautiful thing. When the image that a company projects to consumers is consistent with both the customer experience and the values of the company, you have alignment. No...
View ArticleOrganizational alignment and Southwest Airlines
Organizational alignment means no mixed messages Yes, organizational alignment is a beautiful thing. When the image that a company projects to consumers is consistent with both the customer experience...
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